FAQs

Questions about finances?
Questions about safety?

Parent Concerns

Who will take care of my child?

You can feel confident about the safety and security of your student because of how deeply RIM invests in its leaders. All leader applicants complete a pre-screening process and in-person vetting, and all leaders attend multi-day training events prior to taking students on trips. RIM uses a 3-tiered leadership structure to ensure health and safety, to handle logistics and ministry partnerships, and to provide discipleship and a personal experience for each participant. Your child is never alone outside of the lodging complex. They are always accompanied by an adult, and often this person is their MA.



What are the 3-tiers of leaders?

PROJECT DIRECTORS (PDs) are hand-selected, very experienced veteran leaders who have worked with RIM for years. Often they are full-time RIM staff, and they always pass FBI background checks. PDs are responsible for all the teams in a country and provide both spiritual and logistical oversight. TEAM LEADERS (TLs) are age 21+ and work in co-ed pairs to head up teams of 25-30 young people. TLs handle daily schedule, discipline and spiritual environment for their teams. MISSION ADVISORS (MAs) are age 18+ and are accountable for 3 to 8 team members. MAs focus on establishing relationships, investing in your student personally, and watching out for them.



How do I contact my child?

To facilitate greater engagement in ministry and with fellow team members, RIM limits communication with home/social media to designated team communication times. Instead of 24/7 connections that can cause distraction, the entire team will pause at various points along the way to call, email, post, etc. at the same time. RIM guarantees an opportunity to connect with home once per week (however, we do not force your child to contact you – it’s their choice). Depending on your child’s location, they may have additional opportunities as well. In between team communication times, RIM does our best to post mission trip updates on our blog, our Facebook page, and in the ‘RIM Parents’ Facebook group for each of our teams.



What if there’s an emergency?

If it’s AT HOME, you can always call the RIM offices at 1-800-774-6746 during normal business hours. In addition, a 24-hour emergency number will be sent to you in the Final Packet (approximately 2 weeks before the trip begins). We’ll put you in touch with your child quickly! If it’s ON THE MISSION FIELD, RIM will contact the emergency contact listed on your student’s application asap. In the event of an illness, injury, natural disaster, or political unrest, treatment and/or evacuation efforts will be coordinated through the international travel insurance policy all participants are required to purchase.



Miami Training

O que é o CSDay 2021 Digital Experience?

O CSDay é um evento que surgiu em 2018, feito especialmente para a comunidade brasileira, extremamente ativa e engajada, de Customer Success. Em 2021, devido ao cenário pandêmico, acreditamos não ser o momento ideal para realizar um evento presencial. Por isso, neste ano, faremos uma edição 100% online e gratuita para que todos os profissionais e entusiastas de Customer Success do Brasil possam participar diretamente de suas casas, sem perder a qualidade dos conteúdos e trocas de experiências. Faça já sua inscrição!



Quando acontecerá o CSDay 2021 Digital Experience?

O evento acontecerá nos dias 10 e 11 de novembro, de maneira 100% online e gratuita, com as maiores referências em Customer Success do Brasil, em dois dias repletos de conteúdos exclusivos. Garanta já sua inscrição!



Quais são os palestrantes confirmados para 2021?

Os palestrantes e trilhas de conteúdos serão divulgados a partir de agosto por meio do nosso site e canais de comunicação. Para ficar por dentro de todas as novidades do maior evento de Customer Success da América Latina, garanta já sua incrição e receba as atualizações do evento com exclusividade no seu e-mail!



Ainda tenho o meu ingresso do CSDay 2020, o que acontece com ele?

Se você comprou o seu ingresso para a edição 2020, não se preocupe: seus ingressos continuarão válidos para o CSDay 2022, que será realizado em São Paulo, ainda sem data e local definidos.



Como faço para cancelar os ingressos comprados para o CSDay 2020?

Para cancelar seu ingresso, entre em contato através do e-mail contato@sensedata.com.br, com o assunto: Cancelamento de Ingressos CSDay 2020.



Quais são os procedimentos de reembolso para os CSDay 2020?

Os processos de reembolso seguem os protocolos adotados pela Sympla, intermediadora do evento. Os processos de reembolso podem ser acessados através dos links abaixo:

Compras por boleto bancário: Clique aqui
Compras via cartão de crédito: Clique aqui



Qual será o prazo de recebimento do reembolso dos ingressos do CSDay 2020?

Os prazos de reembolso variam conforme a modalidade de pagamento do seu pedido. Após a solicitação do cancelamento, você receberá um e-mail da Sympla com os detalhes e o prazo previsto.



Como acompanho o status do meu processo de reembolso do CSDay 2020?

Acessando seu perfil na Sympla, o participante poderá acompanhar o status de seu ingresso. Lembrando que, ao fazer uma compra, o participante não cria um cadastro automaticamente na Sympla: o e-mail só é usado para enviar seus ingressos. Se esse for o caso, você pode criar uma conta com esse e-mail no link https://www.sympla.com.br/criar-conta



Posso utilizar o valor a ser reembolsado como crédito em outros eventos, cursos ou produtos da SenseData ou da Sympla?

Não. O ingresso adquirido para o CSDay 2020 é válido apenas para o CSDay 2022, evento que acontecerá em São Paulo, ainda sem data e local definidos.



Existe algum canal do qual posso conversar sobre meus ingressos?

Todas as dúvidas podem ser enviadas para contato@sensedata.com.br



Deadlines

When and where is training?

All PARTICIPANTS on a standard RIM summer mission trip MUST attend training in Miami. This training takes place at a hotel during the first two days of your trip. All RIM LEADERS (including PDs, TLs and MAs) have an additional two days of training in Miami prior to the start of the trip. Leadership training is by invitation only



What will I do at training?

Through a variety of teachers, trainers and hands-on activities, you will learn: evangelism strategies, ministry tools (drama, English camp, etc.), team building, and tips for spiritual survival on the mission field. You will also experience praise and worship, teaching and discipleship alongside your teammates and other teams headed to locations around the world. It’s an incredibly awesome, life-changing two days!



What do I do at the airport?

Two weeks before your trip, you’ll receive a t-shirt in the mail, which you wear to Miami. RIM Staff wearing the same t-shirt will meet you at your baggage claim within a few minutes of your arrival. They will escort you to the hotel shuttle, settle you in your hotel room, introduce you to your team leaders and provide a schedule for training. You do not need to arrange your own hotel or transportation. RIM will provide these for you. RIM also provides all your meals, beginning with dinner on arrival day.



Can my parents drive me?

Yes! If you are local to Miami, your family may drive you straight to the hotel instead of the airport, and your parents are welcome to meet your leaders. They can stay with you until 5pm, and then it’ll be time to say goodbye. Please make sure to indicate your plans to drive instead of fly on your domestic travel form at least 30 days in advance of your trip.



Dietary Restrictions

Who will take care of my child?

You can feel confident about the safety and security of your student because of how deeply RIM invests in its leaders. All leader applicants complete a pre-screening process and in-person vetting, and all leaders attend multi-day training events prior to taking students on trips. RIM uses a 3-tiered leadership structure to ensure health and safety, to handle logistics and ministry partnerships, and to provide discipleship and a personal experience for each participant. Your child is never alone outside of the lodging complex. They are always accompanied by an adult, and often this person is their MA.



What are the 3-tiers of leaders?

PROJECT DIRECTORS (PDs) are hand-selected, very experienced veteran leaders who have worked with RIM for years. Often they are full-time RIM staff, and they always pass FBI background checks. PDs are responsible for all the teams in a country and provide both spiritual and logistical oversight. TEAM LEADERS (TLs) are age 21+ and work in co-ed pairs to head up teams of 25-30 young people. TLs handle daily schedule, discipline and spiritual environment for their teams. MISSION ADVISORS (MAs) are age 18+ and are accountable for 3 to 8 team members. MAs focus on establishing relationships, investing in your student personally, and watching out for them.



How do I contact my child?

To facilitate greater engagement in ministry and with fellow team members, RIM limits communication with home/social media to designated team communication times. Instead of 24/7 connections that can cause distraction, the entire team will pause at various points along the way to call, email, post, etc. at the same time. RIM guarantees an opportunity to connect with home once per week (however, we do not force your child to contact you – it’s their choice). Depending on your child’s location, they may have additional opportunities as well. In between team communication times, RIM does our best to post mission trip updates on our blog, our Facebook page, and in the ‘RIM Parents’ Facebook group for each of our teams.



What if there’s an emergency?

If it’s AT HOME, you can always call the RIM offices at 1-800-774-6746 during normal business hours. In addition, a 24-hour emergency number will be sent to you in the Final Packet (approximately 2 weeks before the trip begins). We’ll put you in touch with your child quickly! If it’s ON THE MISSION FIELD, RIM will contact the emergency contact listed on your student’s application asap. In the event of an illness, injury, natural disaster, or political unrest, treatment and/or evacuation efforts will be coordinated through the international travel insurance policy all participants are required to purchase.